How is your manufacturing process?
We manufacture each piece in a completely handmade manufacturing process. Our designs use brass plated in gold or rhodium, or either use silver, all nickel and allergenic-free. Given that brass is a material that gets rusty rather easily in contact with the air, the skin and in general the environment, we gold plate our jewelry.
We do not work with materials or stones that cause harm to animals or ecosystems. To add color to our creations, we focus on glass, wood, textiles or plastics.
All Li Jewels products are designed, manufactured and assembled in Barcelona, where our atelier is located and where we find artisan collaborators who help us in some of the production stages.
Since the jewels are handmade, there may be slight differences between the piece you receive and the one you see in the website. These differences are part of the charm of the craft process.
I have a store and would like to sell Li Jewels jewelry, what do I do?
You just have to get in touch with us at hello@lijewels.com.
When will my order arrive?
We believe in responsible consumption. That is why we produce our jewelry on demand. It is therefore possible that the jewel you like is not in stock. The time will depend on whether we have your selected piece in our warehouse and on the type of shipment you choose, standard or express.
Check here all the details of the shipping policy.
Can I return my purchase?
Of course. Check here all the details about the return policy.
What payment method can I use?
You can use direct back transfer, Paypal and Stripe. Check here all the details about payment options.
Is the payment safe?
100% safe. Consult here all the details about payment options.
Do you repair my Li jewel?
Our philosophy is to preserve what we like, and we also believe in the responsible use of resources. That is why we encourage you to contact us at hello@lijewels.com before getting rid of your jewel to repair it and leave it as good as new.
Only for original Li Jewels pieces!
You can consult here more information about our guarantee policy.
What can I do if my Li jewel has lost its gold plate?
In Li Jewels we work so that our pieces are durable, with timeless designs and high quality gold plating (24K).
However, it may happen that after a while, which will depend on the use, your skin pH, etc., gold plated pieces lose part of that plate (this can happen mainly in rings, which are pieces exposed to higher friction).
Our philosophy is to preserve what we like, and we also believe in the responsible use of resources. That is why we encourage you to contact us at hello@lijewels.com before getting rid of your jewel to repair it and leave it as good as new.
Only for original Li Jewels pieces!
You can consult here more information about our guarantee policy.
How do I care my Li jewel?
Li Jewels jewelry is delicate, so we advise you to take care of them if you want to extend their life.
For better conservation, we advise you to keep your Li jewel in its original packaging (the organza or cotton bag), to prevent chain entanglements and marks on the pieces.
Keep it away from moisture, soaps, cosmetics and perfumes, as these could react with metals and change their surface appearance.
Avoid hitting and scratching the rings. Take them out when you have to work on hard or abrasive surfaces or use tools.
Avoid direct contact with chemicals, grease or very high temperatures. This includes large amounts of sweat, so better remove your jewel when you intend to work out.
Clean it from time to time to prevent accumulation of dirt.
How can I clean my Li jewel?
Most of the times all you have to do is use hot water and a small amount of mild soap to remove accumulated dirt, dust, sweat, etc. from the surface of the metal. You can use your fingers to thoroughly remove dirt from the entire surface with soapy water.
When you have finished washing the piece, rinse it carefully to remove all the soap.
Dry the metal thoroughly. Brass tends to retain traces of water, so you should dry it immediately and carefully.
How do I know my ring size?
We propose two simple methods:
1) Use a ring sizer
You can ask to measure your size in any jewelry store, they will be happy to assist you. If you prefer to buy your own ring sizer, keep the following in mind:
It's your correct size if anyone can put it on your finger, but only you can get it out.
If you are going to buy a wide ring, you should choose one size more, at least.
It depends on you if you like tighter or looser rings.
2) Measure the diameter with another ring that fits you
Use a ring that suits you and then measure the inner diameter. With this measure we can make the right ring for your finger.
On the internet there are a lot of conversion tables to transform this inner diameter into different international sizes.
By the way, it is not advisable to measure your size with a strip of paper. It is very unlikely that you will be able to measure the size correctly with this method. Paper is not a rigid material like metal, so it is difficult to control the pressure you exert on it when you wrap it around your finger.
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